Terms of Service

Last updated 1 November 2026

These terms are an agreement between you and Fxolio LLC, a Wyoming limited liability company. By creating an account or using Teal VPN, you agree to them.

1. Who may use Teal VPN

You must be at least 18 years old, and able to enter a contract where you live.

Restricted jurisdictions

United States law prohibits us from providing this service to persons ordinarily resident in, or located in, comprehensively sanctioned jurisdictions. You may not use Teal VPN if you are located in or ordinarily resident in:

• North Korea
• The Crimea region, and the so-called Donetsk People’s Republic and Luhansk People’s Republic regions of Ukraine

We block sign-ups from countries we can identify by IP address. The Crimea, Donetsk and Luhansk regions cannot reliably be identified this way, so you are responsible for confirming that you are not located in them. We may additionally decline service in other countries at our discretion.

You also may not use the service if you are a person or entity on a United States sanctions list, or acting on behalf of one.

2. Acceptable use

Teal VPN exists to keep ordinary traffic private. You agree not to use it to:

• break any law that applies to you;
• send unsolicited bulk email, or operate any kind of spam infrastructure;
• attack, scan, overload or attempt to gain unauthorised access to any system or network;
• distribute malware, run botnet or command-and-control infrastructure, or conduct credential-stuffing or brute-force attacks;
• harass, threaten, defame or stalk anyone;
• produce, distribute or access child sexual abuse material;
• infringe copyright or other intellectual property rights (see our DMCA policy);
• resell, sublicense or share your account outside your own household.

We do not monitor your traffic, and we cannot see what you do. We act on credible reports and on legal notices we receive.

3. Accounts and devices

You sign in with Google, Apple, or a one-time code sent to your email. One person may hold one Teal account. Keep the account you sign in with secure: whoever controls it controls your Teal account.

Each plan permits a stated number of devices — currently two on Teal Free and three on Teal Pro. You may add and remove your own devices at any time from the app.

The Free plan

• Teal Free includes a daily data allowance (currently 500 MB) and a limited choice of locations.
• It is offered once per person and once per device. Creating additional accounts, or deleting and re-creating an account, to obtain more free data is not permitted, and the app and our servers are built to prevent it.
• Free access depends on spare capacity. When servers are busy, paying customers come first and new free connections may be refused for a while.
• We may change or withdraw the Free plan at any time.

4. Payment, renewal and refunds

Teal Pro is on sale. You can buy it in two ways:

• In the Android app from Google Play: purchased through Google Play, billed by Google, and renewed automatically until cancelled. You may cancel at any time in Google Play (Payments & subscriptions); access continues to the end of the paid period. Refunds follow Google Play’s refund policy. In addition, if you ask us within 30 days of your first payment, for any reason, we will refund it through Google Play.
• On our website, account.tealvpn.com (used by the Windows app, the apps downloaded from our website and the Mac app outside the App Store): by card, as a subscription processed by Stripe that renews automatically until you cancel it on the Subscription page, with access continuing to the end of the paid period; or with crypto, which buys one year once and does not renew. We never see your card or wallet details.
• 30-day money-back guarantee: if you are not happy with Teal Pro, tell us within 30 days of your first purchase of Teal Pro and you get the full amount back. One refund per customer. How it works per store: Google Play and our website (card or crypto): write to support@tealvpn.com or use your account page, and we refund the purchase ourselves. App Store: only Apple can refund an App Store purchase, so request it from Apple at reportaproblem.apple.com within the 30 days; if Apple refuses, write to us and we credit the full amount as Teal Pro time on your account, or refund the same amount through our website if you prefer.
• For other refund or billing questions, write to support@tealvpn.com.
• Prices may change; existing subscribers will be given notice before a change affects them.

5. Availability

We work to keep the service running but do not promise uninterrupted availability. Servers may be added, moved or withdrawn. Networks and governments beyond our control may block access, and no VPN can guarantee reachability from every network.

6. Suspension and termination

We may suspend or close an account that breaches these terms, that we are legally required to act on, or that is causing harm to our infrastructure or other users. Where we reasonably can, we will tell you why. If we close your account for a reason that is not your fault, we will refund the unused portion of your subscription.

You may close your account at any time.

7. No warranty

The service is provided “as is”. We do not warrant that it will meet your requirements, that it will make you anonymous, or that it will be uninterrupted or error-free. A VPN protects the link between your device and our servers. It does not make you untraceable, and it cannot protect you from what you disclose yourself, from software on your device, or from signing in to services that already know who you are.

8. Limitation of liability

To the maximum extent permitted by law, Fxolio LLC is not liable for indirect, incidental, special or consequential damages, or for lost profits or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose. Some jurisdictions do not allow these limits, in which case they apply to the fullest extent permitted.

9. Changes to these terms

We may update these terms. If a change materially affects you, we will post it here with a new date and, where we have your email address, notify you before it takes effect. Continuing to use the service after that constitutes acceptance.

10. Governing law

These terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws rules. Nothing here removes consumer rights that cannot be waived where you live.

11. Contact