Teal VPN support
We answer every message, usually within one working day.
Write to us: [email protected]. Please write from the email address you signed in with, or include your account number (Teal VPN → Account).
It does not connect
- Tap Connect again, or choose another location. If one route is blocked, the app tries other routes by itself.
- Switch between Wi-Fi and mobile data, then try again.
- Make sure the app is up to date.
- Still stuck? Write to us with your location and your network (for example “home Wi-Fi” or the name of your mobile carrier).
Free plan and Teal Pro
- The Free plan has a daily data allowance that resets every day. The app shows how much is left under Data today.
- Teal Pro gives unlimited data, all locations and up to 3 devices.
- Cancel a subscription bought on iPhone, iPad or Mac: Settings → your name → Subscriptions → Teal VPN.
- Cancel a subscription bought on Android: Google Play → Payments & subscriptions → Subscriptions.
- Refunds for store purchases are handled by Apple (reportaproblem.apple.com) or Google Play.
Devices
See and remove your devices in the app: Account → Your devices. Removing a device signs it out.